Refund & Cancellation Policy

Refund Policy

How to Return or Exchange an Item

You can request a return or exchange within:

    • 2 days for returns
    • 2 days for exchanges
  • Submit your request by:
    • Emailing theindiantribecompany@gmail.com
       from your registered email address
    • Calling +91-9624000216

What can be returned

    • Defective or Wrong Items:
      If you receive a defective product or an incorrect item, we will arrange a pickup from your delivery address.
      In case pickup service is not available at your location, you will need to self-ship the product to our warehouse.

    • Color or Preference Issues:
      If the return is due to color variation, design preference, or simply not liking the product, the item must be self-shipped to our warehouse. Pickup service will not be provided in such cases.

    • Other Issues:
      For all other return or exchange reasons not related to defects or incorrect items, self-shipping is mandatory.

    Mode Of Refund

  • Online Payment Orders: Refunds are typically issued to the original payment method used for the purchase. This could be a credit card, debit card, or digital wallet. The refund process usually takes a few business days for the funds to reflect in your account.

  • Cash on Delivery (COD) Orders: Refunds for COD orders are generally issued through bank transfers. The seller will typically ask you for your bank details once the refund is approved. This ensures the money goes directly to your account.

 

Return exceptions

  • Custom stitch products
  • Custom printed T-shirts are non-returnable and non-exchangeable.
  • Bulk orders exceeding 10 items (only 30% returnable)
  • You can exchange your order only once. Exchanged products cannot be exchanged again.

  • "Mystery Box" Products Can't Returned or Exchanged. 

Return process

  1. Submit your return request following the instructions above.
  2. You will receive approval within 2-4 days.

Choose one of the following return methods:

    • Self-ship to our address (full refund)
    • Arrange pickup with us (Rs 150 handling fee deducted from refund)( Shoot Reverse pickup video for Reference )
  2. Once we receive the item and verify its condition, your refund will be issued within 2-3 business days.
  3. Only the product price, excluding shipping charges, will be refunded.

In some cases, our logistics partners may not be able to pick up return orders from certain pin codes due to serviceability issues. In such situations, you will be required to self-ship the product to our return address.

Order Marked Delivered But Not Received – What to Do?

  • If your order is marked as “Delivered” but you have not received the product, please inform us via email at theindiantribecompany@gmail.com
     within 24 hours of the delivery status update.
  • If you report the issue after 24 hours, our logistics partner will not be able to investigate the case as per their policy.
  • Once we receive your email within the specified time, please allow 7 to 15 working days for the logistics partner to complete their investigation. You will need to wait for the final outcome of this process.

          This is a standard part of our order and delivery policy.

 Notes: 

1) No Refund for Tampered/Opened/Altered Parcels:

We cannot process refunds or returns if the customer has accepted a parcel that is tampered with, opened, or shows any signs of alteration, including any tape applied outside the package. Please inspect the parcel carefully before accepting it.

2) Mandatory Video Proof for Incorrect Product Returns:

  • If you wish to return a product due to an error in fulfillments (either full or partial order), video proof is required. The video should clearly show the product(s) in question, including any discrepancies or damage, and the condition of the packaging.

 

Conditions for returns

  • Items must be returned in good condition.
  • Items must have all original tags, boxes, and packaging.

Shipping costs

  • You are responsible for return shipping costs.
  • The original shipping charge will not be refunded.


Cancellation Policy

 

How to Cancel an Order

  • You can cancel your order within 5 hours of placing it by:
    • Emailing theindiantribecompany@gmail.com
       with your order number and reason for cancellation in the subject line
    • After Update Tracking Information Customer can not Eligible for Cancelation.
  • Cancellations cannot be made after the order has been moved for procurement.

RTO Shipments Policy:

If the customer does not accept the order at the time of doorstep delivery, a refund will be processed after deducting ₹60 as shipping charges. The remaining amount will be credited to the customer’s bank account.

Order cancellation refunds

  • If you cancel your order within 2 hours of placing it or before it is moved for procurement, you will receive a full refund within 7 days.
  • Orders that are shipped cannot be cancelled, but you can return them following the return policy.

Order cancellation due to unforeseen circumstances

  • If your order cannot be processed, procured, or shipped due to unforeseen circumstances, your order will be cancelled, and you will receive a full refund.